Shipping Policy
Effective Date: July 10, 2026
Thank you for shopping with Othova. We are committed to processing and delivering your orders as quickly and efficiently as possible. Please read our Shipping Policy to understand how your order will be processed and delivered.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and verified.
Please note:
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Orders placed after business hours may begin processing on the next business day.
- During holidays, promotions, or periods of high order volume, processing times may be longer.
2. Shipping Destinations
We currently ship to eligible locations within the United States and may expand our shipping destinations in the future.
If shipping is unavailable to your location, you will be notified during checkout or shortly after your order is placed.
3. Shipping Methods
Shipping methods are selected during checkout based on product availability, destination, and carrier options.
Available shipping options may include:
- Standard Shipping
- Expedited Shipping (when available)
- Priority Shipping (where applicable)
Shipping availability may vary depending on your delivery address.
4. Estimated Delivery Time
Estimated delivery times begin after your order has been processed.
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 3–7 Business Days |
| Expedited Shipping | 2–4 Business Days |
| Priority Shipping | 1–3 Business Days (where available) |
Delivery estimates are provided for reference only and are not guaranteed.
5. Shipping Costs
Shipping charges are calculated during checkout based on factors including:
- Delivery destination
- Order weight
- Package dimensions
- Selected shipping method
Any applicable shipping fees will be displayed before you complete your purchase.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (when available).
You may use the tracking number provided by the shipping carrier to monitor the progress of your shipment.
7. Delayed Deliveries
Although we strive to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, including:
- Severe weather conditions
- Carrier service interruptions
- Natural disasters
- Incorrect shipping information
- High seasonal shipping volumes
- Other unforeseen events
We appreciate your patience if delays occur.
8. Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Othova is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update your order before it ships.
9. Lost or Damaged Packages
If your package is lost, arrives damaged, or appears to have been tampered with during transit, please contact us promptly.
We will work with the shipping carrier to investigate the issue and determine an appropriate resolution whenever possible.
10. Partial Shipments
When an order contains multiple items, products may occasionally be shipped separately depending on inventory availability or warehouse location.
You will not be charged additional shipping fees solely because your order is shipped in multiple packages.
11. Delivery Confirmation
Once a shipment has been marked as delivered by the shipping carrier, responsibility for the package transfers to the recipient.
If you believe your package was delivered incorrectly, please contact both the shipping carrier and our customer support team for assistance.
12. Order Changes and Cancellations
Orders may only be modified or canceled before they enter the shipping process.
After an order has been shipped, changes or cancellations are generally no longer possible.
13. International Shipping
At this time, international shipping may not be available for all products or destinations.
If international shipping is offered, customers are responsible for any applicable customs duties, import taxes, or other government-imposed fees required by their destination country.
14. Contact Us
If you have any questions regarding shipping or your order, please contact us:
Othova
Sheridan, WY 82801
United States
Email: contact@othova.com
15. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Any changes will become effective immediately upon posting on this page. We encourage customers to review this policy periodically for the latest information.