Return & Refund Policy

Effective Date: July 10, 2026

At Othova, customer satisfaction is our priority. We strive to provide quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our Return & Refund Policy carefully to understand your rights and the procedures for returns, exchanges, and refunds.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the item meets the following conditions:

  • The item is unused, unworn, and in its original condition.
  • The item is returned with its original packaging, tags, manuals, and accessories (if applicable).
  • You provide proof of purchase, such as your order confirmation or receipt.
  • The item is not listed as non-returnable.

Items that do not meet these conditions may not qualify for a refund or exchange.

2. Non-Returnable Items

For health, safety, hygiene, and product integrity reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Perishable grocery products.
  • Opened food or beverage items.
  • Opened beauty, skincare, cosmetic, or personal care products.
  • Personal hygiene products.
  • Gift cards.
  • Downloadable digital products (if offered).
  • Clearance, liquidation, or final sale items marked as non-returnable.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

To help us process your request quickly, please provide:

  • Your order number.
  • A brief description of the issue.
  • Clear photographs of the product and its packaging (if applicable).

After reviewing your request, we may offer a replacement, exchange, store credit, or refund, depending on the circumstances.

4. How to Request a Return

Before returning any product, please contact our customer support team for return authorization and instructions.

Please include the following information:

  • Your full name.
  • Order number.
  • The product(s) you wish to return.
  • The reason for the return.

Returns sent without prior communication may experience delays in processing.

5. Return Shipping

Unless the return is due to our error (such as receiving the wrong, damaged, or defective item), customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If approved, your refund will be issued to the original payment method used for the purchase.

Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

7. Partial Refunds

In certain situations, only a partial refund may be granted, including but not limited to:

  • Products returned with missing parts, manuals, or accessories.
  • Items showing signs of use beyond what is necessary for inspection.
  • Products damaged due to misuse or improper handling by the customer.
  • Returns accepted outside the eligible return period at our discretion.

8. Exchanges

If you would like to exchange an eligible item for a different size, color, model, or replacement, please contact our support team before returning the item.

All exchanges are subject to product availability.

9. Order Cancellations

Orders may be canceled before they have entered processing or shipping.

Once an order has been processed or shipped, cancellation requests may no longer be possible.

10. Refused or Undeliverable Orders

If an order is refused, returned due to an incorrect shipping address, or cannot be delivered because of inaccurate information provided by the customer, any applicable shipping, handling, or return costs may be deducted from the refund where permitted by law.

11. Late or Missing Refunds

If your refund has been approved but you have not yet received it, please:

  • Check your bank account.
  • Contact your credit card provider.
  • Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer support team for assistance.

12. Contact Us

If you have any questions regarding this Return & Refund Policy or need assistance with a return or refund, please contact us:

Othova
30 N Gould St Ste N
Sheridan, WY 82801
United States

Email: contact@othova.com

13. Policy Updates

We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices, product offerings, or legal requirements.

Any updates become effective immediately upon publication on this page. We encourage customers to review this policy periodically to stay informed of any changes.